IT Application Engineer (Law Firm)

IT Application Engineer (Law Firm) - Permanent - London (Hybrid)

A fantastic opportunity has arisen for an Application Engineer to join our leading international law firm on a permanent basis.

This role will focus on the technical ownership, development and support of business-critical applications, ensuring reliability, security and continuous improvement.

Key Responsibilities

• Act as technical product owner for a portfolio of business-critical applications, managing roadmaps, enhancements and ongoing improvements.
• Products in the portfolio include Elite 3E, OneAdvanced Time Capture (Carpe Diem), Emburse (expenses management) and payroll systems.
• Manage application configuration, deployment, maintenance, patching and upgrades.
• Work with stakeholders to gather requirements and deliver application enhancements and integrations.
• Troubleshoot complex technical issues, working with internal teams and third-party vendors to resolve problems.
• Maintain and prioritise product backlogs, including new features, defect resolution and security updates.
• Monitor application performance, security and operational health, identifying opportunities for improvement.
• Manage vendor relationships, support cases and service levels.
• Maintain technical documentation, change controls and application security standards.
• Support application risk assessments, audits and business continuity planning.

Key Experience

• Proven experience managing and supporting business-critical applications within professional services or similarly complex environments.
• Strong technical expertise in at least one of the following: Azure Integration Services, REST APIs, SQL, Microsoft Power Platform or Microsoft Fabric.
• Solid understanding of system integrations, data structures, data flows and application architecture.
• Experience with application configuration, troubleshooting, patching and upgrade management.
• Strong stakeholder management, communication and technical documentation skills.
• Ability to translate technical concepts for non-technical audiences.
• Experience within the legal sector or a regulated professional services environment would be advantageous.
• Knowledge of GDPR, ISO 27001 or Cyber Essentials Plus would be beneficial.
• Familiarity with Agile delivery methodologies and tools would be desirable.

IT Application Engineer (Law Firm) - Permanent - London (Hybrid)