IT & Software

IT Applications and Infrastructure Support Analyst

Nexus Jobs

London · Greater London · United Kingdom

Overview

In this role you provide hands-on IT applications and infrastructure support within a central London banking environment. You will act as the frontline face of IT support, handling incident resolution, root-cause analysis, and knowledge-base updates, while collaborating on migration and lifecycle projects. You help ensure regulatory compliance, SLA achievement, and operational excellence across on-premises and virtualized environments. This position offers exposure to a mix of market data tools, enterprise platforms, and cross-team coordination. You will work in a hybrid setup with a strong emphasis on risk-aware, structured ITIL-aligned operations.

Pay / Benefits
  • hybrid work
  • central London location
  • probation training and ongoing development
Responsibilities
  • Provide 1st to 3rd line IT support with root-cause analysis and knowledge-base documentation
  • Manage workstation imaging, hardware configurations, software deployment, and AD administration
  • Oversee asset management, ticket queues (Alloy Navigator), and ensure service efficiency
  • Serve as the central point for IT queries, applying ITIL practices and maintaining high operation standards
  • Coordinate with London colleagues and external vendors on complex issues and migrations
  • Maintain up-to-date IT data for audits, support regulatory compliance, and risk controls
  • Help the team meet SLA targets and participate in proactive support activities
  • Participate in regulatory training and complete mandatory refreshers and technical/behavioral development
Key requirements
  • 5–10 years in 2nd/3rd line IT support
  • Exposure to market data tools (e.g., Bloomberg) and Trader Support
  • Strong Windows OS troubleshooting and knowledge-base usage
  • Active Directory management and LDAP/ADS I
  • Citrix XenApps administration and support
  • Windows Server 2012/2016 administration and maintenance
  • VMware virtualization experience
  • Backup solutions experience and networking basics (VLAN, TCP/IP, routing, switching)
  • PowerShell competency and VPN/DNS administration
  • problem-solving
  • clear communication
  • team collaboration
  • Bloomberg
  • Citrix XenApps
  • AD management

Reference: WJ-747_30149015

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