IT Applications Platform Manager

As IT Applications Platform Manager, you shape the lifecycle and strategy of our business application platforms to maximise value and cost efficiency. You lead the Applications Delivery team within Information Technology Services, collaborating with cross-functional and international partners to keep platforms secure, stable, and aligned with business objectives. You drive standardisation, governance, and environment strategy to reduce deployment risk while enabling timely upgrades. This role offers a chance to influence technology decisions in a global law firm and lead a growing platform management function.

• Own and develop application roadmaps from implementation to retirement, ensuring alignment with business objectives and architectural standards
• Schedule and deliver upgrades to maintain performance, stability and security
• Drive standardisation, governance and continuous improvement across the applications portfolio
• Manage application-layer vulnerability identification and remediation coordination with ITS Security
• Define and enforce an environment strategy across development, test, UAT, pre-production and production environments
• Own release and deployment processes, including versioning, change records, approvals and runbooks
• Enable automation and CI/CD where feasible with appropriate segregation of duties
• Represent Applications Delivery at governance forums (CAB, steering committees) and present options, risks, and recommendations
• Support suppliers and licensing activities, regular business reviews, and budgeting for the applications estate
• Develop and mentor the platform management team, fostering knowledge sharing and development
• Maintain relationships with key stakeholders across ITS, Business Services and international offices

• Strong leadership and supervisory experience with the ability to command respect of a technical team
• Excellent communication skills across audiences with different levels of seniority
• Experience in a multi-site, collaborative environment
• Strategic thinking with attention to detail and alignment to organisational goals
• Strong project management principles, and consultancy skills (problem solving, change management, business analysis)
• Understanding of data privacy practices and HR principles
• Ideally knowledge of the legal sector and its business applications with hands-on technical experience
• Experience of Windows 11 and Office 365; iManage Work or similar, Elite 3E or similar PM system; InterAction or comparable CRM
• Experience with workflow automation tools (e.g., Intapp Flow), case management tools (e.g., Visualfiles), integration technologies (e.g., Intapp Integrate/IIS (Boomi)), SharePoint, Microsoft SQL Server and T-SQL 2014+
• Understanding of ITIL best practices

• Strong leadership and interpersonal skills
• Excellent communication and presentation skills
• Proactive, self-motivated with stakeholder management
• Windows 11 and Office 365
• iManage Work or alternative DMS
• Elite 3E or alternative PM system