IT Assistant

Taskmaster Resources Ltd in Huddersfield are looking for a capable and experience IT Assistant for a 3 month contract at the University of Huddersfield. Job Purpose The post reports to the Desktop Support and IT Purchasing Manager and will provide support to staff and students, ensuring digital equipment and technologies are deployed, maintained and operating effectively. Main Duties and Responsibilities 1. Provide technical support for staff and student enquiries, including diagnosing, resolving, repairing and configuring PCs, laptops, Macs, hardware and peripherals, and addressing performance issues. 2. Configure and deploy new devices, coordinating setup and handover to meet user requirements and minimise disruption. 3. Provide professional, customer-focused front-line response and information service to those contacting the Second Line IT Services Team in person and online. 4. Carry out routine inspections and maintenance of systems and equipment, escalating complex queries to senior colleagues where appropriate. 5. Assist with promoting good practice in the use of technology in accordance with the University Digital Strategy. 6. Maintain accurate records in ticketing, asset and knowledge management systems. 7. Assist with the delivery of projects that will advance the customer experience and the Digital Strategy 8. Develop knowledge and skills in emerging digital technologies that enable the postholder to provide support to the Second Line IT Services Team 9. Work at various University locations as required, including outside of core hour at certain times of the year. 10. Carry out all duties in accordance with the University's policies, with reference to data privacy, security and compliance regulations. 11. Undertake any other duties commensurate with the grade of the post that might be required

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