IT Business Analyst

Our client is a large international organization with a strong presence across Canada and a complex, multi-business-unit environment. They're looking for a bilingual IT Business Analyst to help their business units assess and structure their IT needs, and to turn those findings into a clear, prioritized improvement plan.

This isn't a requirements-gathering role. It sits upstream of projects: understanding what each business unit is trying to achieve, evaluating how well IT services support it, and helping decide which initiatives will bring the most value.

What you'll do

Assess

• Analyze business strategies and objectives, and evaluate how effectively they're supported by IT services
• Rate the effectiveness of IT services for each business unit to identify what's underperforming or needs improvement

Map and diagnose

• Visually map processes and document current ways of working
• Identify gaps, pain points, inefficiencies and their operational impact

Plan and prioritize

• Build an improvement roadmap and help structure the projects needed to deliver it
• Assess impacts and prioritize IT initiatives based on their value to each business unit

What you bring

• (7+) years of experience in business analysis, process improvement or IT service assessment
• Hands‑on experience assessing current‑state processes or services and building an improvement plan from the findings
• A structured, analytical approach and a genuine continuous‑improvement mindset
• Comfort working with business unit stakeholders and turning findings into clear priorities
• Fluent French and English (required)

Nice to have

• Lean Six Sigma certification (Green Belt or higher)
• Experience in process improvement or organizational transformation