IT Business Analyst

Job#:

Job Description

IT Business Analyst

Location

Mississauga, Ontario (Hybrid)

Role Overview

An opportunity is available for an IT Business Analyst to provide operational oversight and governance of the Service Operating Model (SOM) application. This role is focused on intake management, workflow coordination, data quality, stakeholder engagement, and continuous process improvement. The objective is to ensure SOM updates are accurately implemented and propagated across connected enterprise platforms. The position is operational and analytical, acting as a process steward rather than a technical solution designer.

Key Responsibilities

• Serve as the administrator and operational owner for the Service Operating Model application, coordinating routine support activities.
• Manage SOM change requests from intake through review, approval, implementation, validation, and closure.
• Validate that requests contain the required business rationale, ownership, hierarchy, taxonomy, and supporting information.
• Monitor automated workflows and downstream system updates, investigating and coordinating the resolution of exceptions.
• Maintain business process documentation, governance procedures, operational reporting, and data quality standards.
• Coordinate with stakeholders across Service Management, platform teams, data owners, and technology partners to ensure changes are understood and completed.
• Support user acceptance testing (UAT) for application enhancements, workflow changes, and integrations.
• Identify and recommend process automation, reporting, and workflow improvement opportunities based on operational trends.

Required Qualifications

Experience: 

• 4+ years of professional experience in Business Analysis, Systems Analysis, Application Operations, Service Management, Data Governance, or a related technology role.
• Experience managing operational workflows, intake processes, approvals, and issue resolution.
• Experience validating data quality and partnering with stakeholders to resolve data issues.
• Proven ability to coordinate work across multiple teams and drive requests to completion through established governance processes.
• Experience with operational reports, metrics, and dashboards.

Skills:

• Strong experience documenting business processes, business rules, requirements, and procedures.
• Strong analytical, organizational, and communication skills.
• Executive presence and stakeholder management skills, with experience working with senior leaders.

Education:

• A bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field, or equivalent professional experience is required.

Preferred Qualifications

• Experience with ServiceNow, LeanIX, Planview, Workday, OneTrust, or similar enterprise platforms is valued.
• Familiarity with service management, service taxonomy, application portfolio management, or operating model data is an asset.
• Experience supporting automated workflows, integrations, and exception management is beneficial.
• An understanding of data stewardship, governance frameworks, ownership models, and audit controls is helpful.
• Exposure to Agile methodologies, product backlogs, and user stories is considered a plus.
• Certifications such as CBAP, CCBA, ITIL, or Lean Six Sigma are assets.

Work Environment

This role supports a hybrid work model. The position may require occasional travel based on business needs. The successful candidate must be able to work effectively in a standard office or remote work environment and use typical business technology equipment.

Everforth Apex Benefits Overview:

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

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