IT Business Analyst

Looking for a hybrid office-based work from home role? Full time hours (35 per week) Monday to Friday .

An experienced IT Business Analyst; someone who enjoys working in a collaborative environment?

Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? We support over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park. At Innserve, we are One Big Team.

Working at Innserve, you’ll enjoy:

• Competitive salary (from £38000pa, negotiable within a range, dependent on experience).


• Hybrid working:Offering flexibility and a great work-life balance


• Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.


• Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.


• But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as an IT Business Analyst:

You will connect business strategy, operational needs and technology delivery. This exciting IT role discovers and defines requirements, maps and redesigns end-to-end processes, assesses options, and translates agreed outcomes into clear specifications that delivery teams and suppliers can implement and test.

Working across IT and the wider business, the IT Business Analyst will spearhead initiatives including: simplifying complex processes and systems, improving data quality and control, enabling automation and self-service, and supporting successful delivery of strategic change including ERP and core systems transformation.

You’ll already have:

Essential skills/experience:

• Demonstrable business analysis experience within IT-enabled change, transformation or complex operational environments.


• Strong process mapping, requirements engineering, workshop facilitation and stakeholder management skills.


• Ability to analyse complex information, identify root causes and present practical recommendations.


• Experience producing high-quality process maps, user stories, acceptance criteria, business rules and process requirements documents


• Experience supporting UAT, defect management, implementation and benefits review.


• Clear written and verbal communication, with the confidence to challenge constructively at all organisational levels.


• Good understanding of systems integration, data flows, information security, data protection and operational controls.


• A highly organised, pragmatic approach, with the ability to manage competing priorities while maintaining attention to detail.


• Experience of ERP selection or implementation, field service, supply chain, customer service or finance transformation.


• Experience with Agile and waterfall delivery approaches and tools such as Azure DevOps, Jira or similar.


• Working knowledge of BPMN, UML, Lean process improvement, Power BI, SQL or data modelling concepts.


• Experience working with third-party software suppliers and system integrators.

Skills for the job

Azure BPML ERP Implementations ERP Selection IT Business Analyst Lean Business Processes Power BI SQL UAT

Flexible Benefits Pot Life Assurance Hybrid Working