IT Business Relationship Manager

IT Business Relationship Manager - Permanent - Birmingham (Hybrid) - £70,000 per annum

A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis.

Key Responsibilities

• Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives.
• Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases.
• Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities.
• Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions.
• Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives.
• Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable.
• Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery.
• Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities.
• Lead technology reviews within assigned areas and contribute to design authorities and governance forums.
• Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts.
• Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.

Key Experience

• Minimum 5 years’ experience in relationship-focused roles within a business or IT environment.
• Proven track record of managing multiple business demands and developing structured change portfolios.
• Experience resolving conflicting requirements and achieving stakeholder alignment.
• Demonstrated experience working with senior leadership to understand and influence business strategy.
• Strong ability to present technology opportunities and concepts to non-technical stakeholders.
• Experience supporting governance frameworks, prioritisation processes, and architecture alignment.
• Knowledge of change management principles and ensuring effective adoption of new technology solutions.
• Relevant certifications such as BRMP or CBRM are advantageous