IT Change Analyst

In this IT Change Analyst role, you will support and optimise the firm’s change management across cloud, SaaS and enterprise tech. You’ll coordinate governance, CAB activities and release planning to ensure safe, deliberate IT changes with clear business outcomes. You will partner with senior IT and business teams to balance risk, security and service stability while enabling rapid improvement. The role sits in the Global Systems group in London, contributing to a high-performance, collaborative technology function that supports a regulated professional services environment.

• flexible benefits package
• pension
• private medical insurance
• season ticket loan
• discounted gym memberships
• cycle to work scheme

• Chair and coordinate CAB/eCAB meetings, recording decisions and follow-up actions
• Assess change requests for completeness, governance, impact, dependencies, security, testing, and rollback
• Provide constructive challenge to ensure risks and impacts are understood prior to approval
• Maintain forward change schedule and identify collisions, dependencies and capacity constraints
• Support high-risk changes with cross-functional teams from initiation to completion
• Embed consistent change practices with service teams and enable proportionate risk-based compliance
• Develop and enhance Halo and other service management tooling, including workflows and reporting
• Monitor outcomes, conduct post-implementation reviews, and drive learning actions
• Collaborate with Major Incident and Problem Management to identify disruption and root causes
• Create metrics and reports on change quality, risk, timeliness and trends for service improvements
• Maintain process documentation and knowledge articles; support audits and regulatory compliance
• Provide administrative and analytical support to the IT Change and Release Manager

• Experience in change, release, service delivery or ITSM in a medium to large organisation
• Knowledge of ITIL 4 change enablement; ITIL Foundation desirable
• Experience with ITSM platforms; Halo or similar tool advantageous
• Ability to coordinate changes across applications, infrastructure, cloud and SaaS
• Practical understanding of Microsoft 365, Azure, IAM, endpoints, data flows and vendor platforms
• Understanding of security, data protection, resilience, patching and compliance
• Familiarity with applications such as document management, practice management and CRM
• Experience developing or improving governance, controls and guidance
• Strong analytical skills with data reporting using Microsoft 365 tools
• Excellent stakeholder management and communication; ability to interact with senior leaders and third parties
• Strong organisation, attention to detail and ability to prioritise under pressure
• Relevant professional qualification or degree welcomed but not essential

• excellent written and verbal communication
• stakeholder management
• constructive challenge
• ITIL 4 change enablement
• ITSM platforms
• Halo service management tool