IT Coordinator, Pre-Opening - The St. Regis London

As IT Coordinator at The St. Regis London, you ensure smooth operation of hotel technology and guest experience support. You troubleshoot hardware and software, maintain IT infrastructure, and coordinate with vendors to minimize operational disruption. You’ll support core hotel systems (PMS, POS) and uphold security and data protection standards. This role suits a proactive, service‑driven tech specialist ready to contribute in a fast‑paced luxury environment.

• Competitive salary
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• BenefitHub access

• Provide day-to-day IT support across the hotel, troubleshooting hardware and software issues
• Diagnose and resolve system errors, technical malfunctions and connectivity issues
• Maintain and support IT infrastructure, including computers, printers, networks and peripheral equipment
• Install, configure and upgrade hardware and software systems as required
• Support telecommunication systems and ensure seamless connectivity across the property
• Liaise with external vendors or technicians for advanced technical issues and repairs
• Monitor and maintain system performance, ensuring reliability and security at all times
• Assist with the management of user accounts, access controls and system permissions
• Support hotel systems including PMS, POS and network applications
• Maintain accurate records of maintenance activities, issues and resolutions
• Ensure compliance with IT security policies and data protection procedures
• Provide technical guidance and support to colleagues across departments
• Identify and report potential risks, faults or opportunities for system improvements
• Follow all company health, safety and security procedures

• Previous experience in IT support or a technical role, preferably within a luxury hotel environment
• Good knowledge of computer hardware, software, networking and troubleshooting techniques
• Ability to diagnose and resolve technical issues efficiently and effectively
• Strong problem‑solving skills with a proactive and solution‑focused approach
• Good organisational skills and attention to detail
• Excellent communication skills, with the ability to explain technical matters clearly
• Ability to work independently and manage multiple tasks in a fast‑paced environment
• A collaborative mindset, supporting various departments across the hotel
• High level of integrity and awareness of IT security and data protection standards
• Professional presentation and a commitment to service excellence
• Physical capability to meet the operational demands of the role

• strong service mindset
• proactive problem-solving
• clear communication
• IT support
• hardware and software troubleshooting
• networking