IT Coordinator & Technical Support Specialist

IT Coordinator & Technical Support Specialist

Information Technology Full Time North Vancouver, BC $75,000 - $85,000 CAD per year

Department: InformationTechnology

EmploymentType: Full-Time

At Carlson Construction Group, technology enables our teams to build, innovate, and deliver exceptional results. We're looking for a proactive, people-focused, and technically savvy IT Coordinator & Technical Support Specialist who thrives on solving problems, creating positive user experiences, and serving as the bridge between our employees and external IT partners.

This is more than a help desk role. You will be the trusted technology resource for our employees, the company's on-site IT presence, and the key liaison responsible for ensuring our Managed Service Provider (MSP) and technology vendors meet service expectations and deliver on their commitments.

If you enjoy everything from troubleshooting laptops and supporting Microsoft 365 to coordinating vendors, supporting SharePoint, improving systems, and driving technology initiatives, this role offers an exciting opportunity to make a meaningful impact across the organization.

WhatYou'llDo

You will be the first point of contact for employees seeking technical assistance. Whether resolving a complex system issue, onboarding a new team member, or supporting executive leadership, you will play a key role in ensuring technology operates seamlessly across the business.

OurITenvironmentissupportedthroughahybridmodelthatcombinesinternalleadershipwithexternalexpertise.

• Track,escalate,andmanageincidentsthroughresolution.
• Ensurevendorsmeetestablishedservicelevelsandcontractualobligations.
• Managerelationshipswithsoftware,cybersecurity,cloud,andhardwarevendors.
• Assistwithtechnologyprocurement,contractrenewals,andbudgetplanning.

End-UserSupport&TechnicalServices

• Troubleshootinghardware,software,network,email,printer,mobiledevice,andconnectivityissues.
• Followingupwithemployeestoensurecompleteresolutionandsatisfaction.

Onboarding,Offboarding&AccessManagement

PartnercloselywithHRandbusinessleaderstoensureemployeeshaveaccesstothetoolstheyneedfromdayone.

Responsibilitiesinclude:

• Conductingtechnologyorientationsessionsfornewemployees.

Asset,Inventory&LifecycleManagement

Technology assets are valuable business resources. You will be responsible for maintaining visibility and control over company technology investments.

Thisincludes:

• Managinghardware,software,licenses,warranties,andsubscriptions.
• Trackingdevicelifecycleactivitiesfromprocurementthroughretirement.
• Identifyingunusedlicensesandcost-savingopportunities.

Beyonddailysupportactivities,you'llactivelycontributetoimprovingourtechnologyenvironment.

You’ll

• DevelopandmaintainITdocumentation,procedures,andknowledgeresources.
• Analyzerecurringserviceissuesandrecommendlong-termsolutions.
• Generatemonthlytechnologyperformancereportsandinsights.
• Assistwithevaluatingnewtools,systems,andtechnologies.
• Contributetotheorganization'slong-termITroadmap.

SuccessinThisRole

Thesuccessfulcandidatewillbemeasuredon:

• Overallcontributiontotechnologyimprovementsandbusinessoperations

WhatYouBring

RequiredQualifications

• 3-5 years' experience in IT Support, Technical Services, Systems Administration, or a similar role.
• Diploma or Degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Strongknowledgeof:
• Windows
• Microsoft365Administration
• ActiveDirectory/MicrosoftEntraID
• ExperiencewithITticketingsystemsandservicemanagementprocesses.

WhoYouAre

• You'resomeonewho:
• Lovessolvingproblemsandhelpingpeople
• Takesownershipandfollowsthrough
• Balancestechnicalexpertisewithexceptionalcustomerservice
• Canconfidentlyholdvendorsaccountablewhilemaintainingpositiverelationships
• Protectsconfidentialinformationwithintegrity
• Continuouslylearnsandembracesnewtechnologies
• Enjoysbeingthepersonemployeestrustwhentechnologymattersmost

Salary: $75,000 - $85,000 per annum

The actual salary offered to the successful candidate will be determined based on job-related factors, including relevant experience, years of experience, qualifications, internal equity, and Carlson Construction Group's compensation practices.

What's in It for You?

• Competitive Compensation – Competitive base salary, company-paid RRSP contributions, and bonus eligibility
• Grow Your Career – Professional development, mentorship, and ongoing learning opportunities
• Time to Recharge – 14 statutory holidays per calendar year
• Comprehensive Benefits – A competitive benefits program supporting your health and well-being
• Annual Fitness & Movement Stipend – Supporting your physical health and well-being
• Connected Culture – Monthly social events that bring our teams together
• Long-Term Opportunity – Build your future with a proud, BC-based, family-owned company that invests in its people

Carlson Construction Group does not accept and is not responsible for any fees related to unsolicited résumés from agencies. Agencies should not submit résumés in response to this posting, to Carlson Construction Group employees, or to any affiliated company location.

Accommodation Requests

If you require accommodation during the application process, please contact us at and indicate the position and location you are interested in. We are committed to providing an accessible and inclusive recruitment experience for all candidates.

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