IT Engineer

Norton Blake is partnering with a global industry leader to recruit an IT Engineer responsible for delivering hands-on 1st and 2nd line support across global operations. This position offers direct exposure to enterprise infrastructure and modern end-user computing, with a structured pathway to progress into a Senior IT Engineer role.

Key Responsibilities

• Deliver responsive 1st and 2nd line support to end-users, resolving service requests and technical incidents within SLA targets.
• Deploy, configure, and manage Windows endpoints using Autopilot, Microsoft Intune, and modern management tooling.
• Administer Windows Server, Active Directory, DNS, DHCP, and Group Policy under the guidance of senior technical staff.
• Execute user onboarding and offboarding workflows, including account provisioning, hardware configuration, and access management.
• Monitor infrastructure health, alerting dashboards, and backup jobs, escalating anomalies as necessary.
• Maintain technical documentation, runbooks, knowledge base articles, and ITSM asset records.
• Troubleshoot core network components, including basic switch configurations, Wi-Fi, and VPN operations.
• Provide on-site IT support for local office operations, including meeting room media systems and hardware maintainence.

Requirements & Experience

• Minimum 3 years of hands-on experience in IT support or systems administration.
• Degree or equivalent practical experience in Information Technology, Computer Science, or a related discipline.
• Proven experience supporting end-user computing, identity administration, core infrastructure, and monitoring/automation tools.
• Demonstrated background supporting users across diverse geographical locations, time zones, or operational environments.
• Excellent communication skills with the ability to interact effectively across all business levels.

What Is Offered

• Clear, defined development path toward a Senior IT Engineer classification.
• Opportunity to work with modern deployment technology (Intune, Autopilot) in a global operational context.