IT & Software

IT Engineering Support

BAE Systems

Frimley · United Kingdom · United Kingdom

Overview

In this IT Engineering Support role, you will own onboarding and account management within a hybrid, security-conscious environment. You’ll coordinate access for new starters, liaise with resourcing and technical teams, and ensure timely completion of account setup and disablement. You’ll act as a bridge between business users, support teams, and service providers, driving smooth service delivery and process improvements. The position supports secure operations in a regulated setting, with opportunities to shape onboarding processes and user experience.

Pay / Benefits
  • pension scheme
  • employee share plans
  • flexible discounted health, wellbeing & lifestyle benefits
  • green car scheme
  • private health plans
  • shopping discounts
Responsibilities
  • Proactively manage onboarding requests and coordinate account setup for new starters
  • Work with resourcing, support, and technical teams to prioritize and complete account requests within timelines
  • Manage account disablement and deletion for departing personnel
  • Track onboarding progress and provide status updates to stakeholders
  • Maintain onboarding records and ensure process compliance
  • Serve as a liaison between business users, support teams, and service providers
  • Monitor service request fulfillment and escalate issues as needed
  • Support cross-team coordination to achieve service delivery objectives
  • Maintain and update onboarding and support process documentation
  • Identify efficiency improvements and contribute to continuous process improvement initiatives
  • Collaborate with management and support functions to address recurring issues and enhance service quality
Key requirements
  • Experience in business support, PMO support, service support, or administration environment
  • Understanding of user onboarding and account management processes
  • Proficiency with Microsoft Excel for tracking and reporting
  • Experience with Jira and Confluence for workflow management and documentation
  • Existing Security Check (SC) clearance
  • Stakeholder engagement
  • Effective communication
  • Cross-functional collaboration
  • Microsoft Excel
  • Jira
  • Confluence

Reference: WJ-747_30473395

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