IT Field and Support Engineer

We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.

About the Role

In this hands‑on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold‑standard service to our customers.

Responsibilities

• Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
• Responding to on‑site incidents and providing technical support
• Scheduling and managing site attendances and project work
• Supporting the central helpdesk team with remote end‑user support
• Completing site documentation, asset audits and administration
• Assisting the sales team with site surveys and pre‑sales recommendations

Qualifications

• A full, valid UK driving licence with regular access to a vehicle
• Experience with end‑user IT support (computers, networks, software, devices)
• A working understanding of network devices, routers, switches, access points
• Knowledge of Microsoft 365 administration
• Familiarity with Windows Server and Desktop environments

Required Skills

• Bonus points for experience with Active Directory, virtualisation (VMware/Hyper‑V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.

Preferred Skills

• Who you are: You put the customer first, communicate clearly, and take ownership of your work.
• You're self‑motivated, logical, and enjoy learning new technologies.
• You work well as part of a team and can adapt to a fast‑moving environment.

Pay range and compensation package

If you're ready to take the next step in your IT career and enjoy variety in your day‑to‑day, we'd love to hear from you.

Equal Opportunity Statement

This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.