IT Field Engineer – Manchester (Hybrid)

Hello, we are inTEC!

Our group, spanning the UK and Ireland, consists of over 140 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Role Profile

• Job Title: IT Field Engineer
• Base Location: Manchester / hybrid
• inTEC Brand: inTEC Business
• Reports To: Helpdesk Team Leader
• Employment Type: Full Time
• Annual Leave: 21 days per annum
• Salary: £30,000 to £32,000 per annum
• Conditions: UK travel / full clean driving licence required

Overview

• Provide on-site technical support to clients across the UK, including installation, configuration, and troubleshooting of IT systems
• Deliver a high standard of customer service, ensuring clear communication and minimal disruption during site visits
• Support and contribute to IT projects such as migrations, deployments, upgrades, and office moves
• Work collaboratively with project teams to complete tasks in line with project plans and timelines
• Diagnose and resolve hardware, software, and network issues both on-site and remotely
• Assist the service desk when not in the field, handling escalated tickets and maintaining service levels
• Maintain accurate documentation, update tickets, and follow internal processes and standards
• Build strong working relationships with clients and internal teams
• Manage time effectively to balance travel, project work, and support responsibilities
• Demonstrate flexibility and adaptability when working across different environments and priorities

Key Responsibilities

• Providing on-site technical support across the UK, including installations, troubleshooting, and infrastructure maintenance
• Assisting with 1st and 2nd line support tasks, responding to support queries via phone, email, and ticketing systems
• Supporting and troubleshooting server infrastructure, ensuring systems remain secure, stable, and performant
• Working in a customer-centric MSP environment, delivering a high standard of service and communication at all times
• Contributing to IT projects such as migrations, deployments, upgrades, and new site setups
• Escalating and resolving complex technical issues in collaboration with senior engineers and project teams
• Administering and supporting Active Directory environments, including Group Policy management
• Managing and supporting Microsoft Exchange and Microsoft 365 environments, including MFA and security best practices
• Supporting networking technologies, including TCP/IP, VLANs, firewalls, and wireless configurations
• Implementing and maintaining firewall solutions (e.g. Fortigate, Cisco, SonicWall, WatchGuard)
• Managing and supporting backup solutions such as Azure Backup and Veeam, ensuring data protection and recovery processes are in place
• Supporting virtualised environments including Hyper-V, VMware, Azure Virtual Desktop (AVD), and Remote Desktop Services (RDS)
• Assisting the helpdesk team when not on-site, handling escalations and maintaining service level agreements
• Maintaining accurate documentation, updating tickets, and adhering to internal processes and standards
• Proactively identifying recurring issues and recommending improvements to systems and processes
• This role requires excellent verbal and written communication skills, strong technical capability, and the flexibility to manage a varied workload across field support, project work, and service desk responsibilities.

Personal Attributes

• You will be a technology enthusiast who is good with people and enjoy solving problems.
• You will be able to work both under direction and on your own initiative, prioritising jobs as required.
• You will be an approachable and supportive team player, providing technical guidance and help as required.
• You will be keen to learn and gain experience with new technologies and enjoy being part of a fast growing business.

Experience

• A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
• A minimum of two years’ experience in a similar IT role.
• Experience of working with and supporting a range of information technologies, the following preferred:
  • Microsoft technologies: 365, Azure, Windows, AD, Server OS
  • Cyber security: firewalls, web filters, advanced protection and recovery
  • Cloud technologies
  • VMware / Hyper‑V
  • Back‑up solutions: Veeam
  • Experience supporting Apple MAC would be beneficial

Desirable Qualifications

• Microsoft Certified – Azure or 365
• VMware VCP
• Citrix
• Veeam

What InTEC Offers

• Competitive salary
• Pension contribution
• Ongoing training and certification support
• Opportunities for career progression
• Flexible and hybrid working arrangements

Why Join Us

• Be part of a fast-growing, high-performing business
• Work on large-scale infrastructure and cloud transformation projects
• Opportunity to influence technical standards and delivery frameworks
• Clear investment in people, training, and career progression

Recruitment Process

inTEC is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We are committed to ensuring that all applicants are treated fairly throughout the recruitment process. If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to discuss how we can support you.

We want the best people to join our team. It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve‑wracking and we will always put candidates at ease. Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

Our Values

• We are curious.
• We are determined.
• We are open.

Our Community

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12‑month calendar of fun events of which we hope you will really enjoy taking part. Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!