IT Hardware Support Technician – Level 1

• Diagnose and resolve tickets within client service level agreement time frames
• Diagnose and replace major hardware components for standard Windows and Apple devices
• Maintain required Apple and Lenovo certifications and training programs
• Configure and customize Windows and Mac setups for clients
• Perform hardware support onsite at client sites and in-lab at Venture’s office
• Manage communication with vendors and third parties as required
• Document ticket progress and resolution notes for client billing or review
• Act as liaison between account and technical teams and clients when required
• Meet client service level agreement targets while maintaining high client service
• Support technician and account teams to ensure client satisfaction
• Work with the team lead to identify hardware repair team improvements
• Perform other tasks as required by management

Requirements

• 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
• Support knowledge of PC hardware and Microsoft operating systems
• Knowledge of standard business software such as Office 365 and VPN applicationsSupport knowledge of printer hardware and printer-related software such as printer drivers
• Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting
• Knowledge and experience performing PCB repairs is considered an asset
• Strong client service skills, communication, and problem solving
• Ability to work with non-technical users and simplify complex information
• Ability to multitask, prioritize, and manage time effectively
• Ability to lift heavy objects up to 50 lbs.
• Valid driver's license is required
• Ability to work Monday to Friday, 9:00 AM–5:30 PM

Core Competencies

Demonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests.

Highest-signal resume keywords

• Hardware Diagnosis and Repair
• Client Service Skills
• PC and Apple Device Support
• Microsoft Operating Systems Knowledge
• IOS and macOS Troubleshooting

Hard Skills

• Hardware Support
• PCB Repairs
• Printer Hardware Support
• Office 365 Knowledge
• VPN Applications Knowledge

Soft Skills

• Communication
• Problem Solving
• Multitasking
• Time Management

Certifications & Qualifications

• Apple Certification
• Lenovo Certification

Industry Keywords

• Client Service Level Agreement
• Technical Liaison
• Vendor Communication

Tools & Technologies

• Windows Operating System
• Mac Operating System
• Apple Devices
• Lenovo Devices