IT Help Desk (Tier)

Salary: $40,000 - 55,000 per year

• At least one year of hands-on IT support experience; help desk or MSP experience is strongly preferred.
• Able to perform Tier 1 support independently and support business clients in an MSP environment.
• Practical Microsoft 365 experience, including user accounts and licenses, Entra ID or Intune device enrollment, groups and permissions, and basic Exchange, Teams, and OneDrive troubleshooting.
• Strong desktop support knowledge, including Windows troubleshooting, common end-user issues, hardware, printers, and software installations.
• Basic networking knowledge, including DNS, DHCP, IP addressing, and Wi-Fi, with the ability to resolve common connectivity, latency, and device-access issues.
• Clear, professional communication skills and the ability to prioritize multiple support tickets.
• Eligible to work in the United States and available for a rotating on-call schedule.
• macOS support experience, participation in IT projects, and A+, Network+, Azure, or Microsoft 365 Fundamentals certification are advantageous.

• Provide daily help desk support across Windows, macOS, and mobile platforms.
• Manage and prioritize the support ticket queue.
• Handle Tier 1 Microsoft 365 tasks, including user management, device enrollment, and group changes.
• Troubleshoot desktop, hardware, and basic networking issues.
• Keep ticket records accurate and up to date.
• Support user onboarding, device setup, and small projects.
• Communicate clearly and professionally with clients.
• Take part in occasional after-hours or on-call support.
• Identify and address potential issues proactively before they escalate.

• Azure
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365
• Cloud
• ASP.NET

More:

We are CubX Inc., a fast-growing managed service provider delivering modern, secure IT services and support to business clients nationwide. In this Tier 1 IT Support Engineer role, you will contribute to clients day-to-day technology operations and strategic IT projects as part of a collaborative team focused on innovation, proactive problem-solving, and continuous learning. We value personal, thoughtful client service and encourage creative solutions in a supportive, inclusive workplace. Compensation is $40,000–$55,000 per year. Our offerings include health, dental, vision, life, and disability-related benefits; a 401(k) with company match; paid time off and holidays; flexible spending and health savings accounts; an employee assistance program; professional development and certification support; an on-site gym; a modern office; team events; and employee appreciation initiatives.

last updated 43 week of 2026