IT Helpdesk & Desktop Support Analyst II

Global University Systems is seeking a Technical Support Analyst Tier 2 to support the UCW IT team and ensure staff, students, and faculty have reliable access to network resources. The role requires strong knowledge of IT systems, ticketing, and proactive problem solving.

Responsibilities include onboarding for Office 365, supporting Papercut and SCCM, and managing desktop imaging, deployments, and security configurations across campus devices.