IT Helpdesk Officer

About the Role

Our client is seeking a competent and resourceful IT Helpdesk Officer to support their hybrid workforce based in East London . You will be responsible for providing timely and effective technical assistance to employees, ensuring minimal disruption to daily operations. This role involves diagnosing and resolving IT issues, managing hardware and software, and supporting network connectivity. Working in a hybrid model, you will balance remote support with on-site responsibilities, contributing to a stable and efficient IT infrastructure that empowers our employees. This is an excellent opportunity for an IT professional looking to grow their career in a supportive environment.

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Troubleshoot and resolve technical problems, escalating complex issues as needed.
• Manage user accounts, permissions, and access to IT resources.
• Assist with IT inventory management and asset tracking.
• Document support tickets, resolutions, and IT procedures.

Requirements

• Proven experience as an IT Helpdesk Officer or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting and basic IT security principles.
• Excellent problem-solving and diagnostic skills.
• Effective communication and customer service skills, suitable for hybrid support.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary and potential for annual bonuses.
• Hybrid work model providing flexibility.
• Comprehensive medical aid and retirement fund.
• Opportunities for professional development and IT certifications.
• A collaborative IT team culture in East London