IT & Software

IT Helpdesk Supervisor: ServiceNow & User Support Lead

University of Toronto

Toronto · Ontario · Canada

University of Toronto's Rotman School of Management is seeking a HelpDesk Supervisor to lead the IT HelpDesk team, ensuring high-quality service for students, faculty, and staff. The role emphasizes customer service and timely issue resolution.

You will analyze ServiceNow data, guide staff, and coordinate with internal/external partners to improve service delivery while maintaining security practices and asset management processes.

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Reference: WJ-4483_1343189

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