IT Helpdesk Team Lead — Lead, Coach & Improve SLAs

Prism Healthcare Ltd. is seeking a Service Desk Team Lead to oversee daily IT support operations in Wakefield. You will guide a team of technicians, ensuring high-quality support to end users and maintaining excellent customer service standards.

The role emphasizes leadership, troubleshooting, and service-improvement initiatives. Experience with ITSM, M365, Windows environments, and Active Directory is required, with a focus on maintaining effective incident management and timely resolution of