IT & Software

IT Helpdesk & Technical Services Analyst

Webhosting

Belfast City District · Northern Ireland · United Kingdom

Telefónica Tech UK&I in Belfast is seeking a Technical Services Analyst to provide first point of contact for customers reporting IT issues. You will deliver an exceptional level of service when answering calls, responding to queries and logging tickets in our system.

In this role you will log tickets with detailed information, carry out basic incident resolution where possible, and proactively address customer questions while Upholding a positive, professional attitude throughout each

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Reference: WJ-766_22094484

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