IT Helpdesk Tier 2 Support

Salary: $63,000 - 103,000 per year

• Experience working within a Managed Service Provider (MSP) environment, familiar with diverse client needs.
• Advanced skills in Microsoft 365 administration, including in-depth knowledge of Exchange Online, Teams, and SharePoint.
• Proficient in network configurations, routing, switching, and firewall settings, alongside TCP/IP and remote access/VPNs.
• Knowledge and experience with email security protocols such as SPF, DKIM, and DMARC.
• Basic understanding of Azure Active Directory (Azure AD), Virtual Machines, and resource management.
• Intermediate or higher-level understanding of networking concepts including DNS, DHCP, VPNs, and firewall settings.
• Proven ability to troubleshoot Windows and macOS environments, manage software deployments, and handle user profiles.
• Familiarity with Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory management (including GPOs).
• Strong troubleshooting skills to diagnose and resolve hardware/software issues and network problems while implementing IT security measures.
• Preferred certifications include CompTIA A+, Network+, Security+, CCNA, or relevant Microsoft certifications (e.g., MS-100, MS-101).
• Excellent customer service, communication, and problem-solving abilities with a welcoming attitude.
• Eagerness to learn and adapt to new technologies and enhance existing processes.
• Able to work on an EST schedule from 9:00 AM to 6:00 PM.

• Provide Level 2/3 IT Helpdesk support and promptly address client issues for Windows, macOS, and mobile devices (iOS/Android).
• Manage and prioritize your tasks to ensure deadlines are met effectively.
• Oversee the administration and management of Microsoft 365 applications, including configuration of Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive.
• Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms such as SonicWall, Meraki, and Unifi.
• Utilize Microsoft Intune for endpoint management, policy enforcement, and Windows Autopilot for device provisioning.
• Assist with Azure administration, addressing tasks related to Azure Active Directory, Virtual Machines, Azure Networking, and cloud resource management.
• Implement email security protocols such as SPF, DKIM, and DMARC to ensure reliable email delivery across clients domains.
• Troubleshoot and resolve issues for hardware such as PCs, laptops, printers, and provide support for software installations, patch management, and driver updates.
• Cultivate positive client relationships through a helpful and friendly approach in your assistance.
• Maintain accurate records of service tickets, document solutions provided, and ensure timely communication with clients using ITSM tools.
• Engage in various IT projects, including on-site hardware installs, network setups, software migrations, and deployment of cloud services.
• Occasionally provide after-hours support to handle urgent issues as they arise.
• Deliver guidance and training to clients on best practices, software usage, and IT security protocols.
• Proactively identify and resolve potential issues before they escalate.

• Active Directory
• Android
• Azure
• Cloud
• Firewall
• Hardware
• Support
• ITSM
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Phoenix
• Security
• SharePoint
• TCP/IP
• Windows
• iOS
• Office 365

More:

We are CubX, a swiftly advancing Managed Service Provider (MSP) committed to simplifying IT solutions for a diverse range of businesses. Our mission centers on delivering top-tier IT services while nurturing strong relationships with our clients. Initially, this role will be remote but will transition to a fully on-site position in Phoenix, AZ, as our local team expands. At CubX, we regard our clients as friends and prioritize a personal touch in service. Our benefits include competitive salaries, comprehensive health, dental, and vision packages, a 401(k) plan with company match, paid time off, and ongoing professional development opportunities. We foster a fun, inclusive culture with team events, social activities, and a focus on innovation and wellness, including an onsite gym.

last updated 43 week of 2026