IT Incident Manager – ITIL/24/7 Healthcare ITSM

University Health Network in Toronto is seeking an experienced Incident Management professional for the ITSM Operations team at Princess Margaret Cancer Centre. You will enforce ITIL-based incident, problem and change processes, lead major incident reviews and coordinate restoration with multiple technical groups.

The role requires a 2-year college program in IT, ITIL v3 Foundations, 3+ years of relevant experience, and ServiceNow expertise.