IT Infrastructure and Client Computing Manager

IT Infrastructure and Client Computing Manager

NHS AfC: Band 8a

Main area IT Infrastructure and Client Computing Manager Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week (On-Call IT rota) Job ref 848-BHC-263-26

Site Central Court Town Orpington Salary £63,665 - £70,887 Inclusive of HCAS per annum Salary period Yearly Closing 20/09/ :59

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Job overview

IT Infrastructure and Client Computing Manager

Band 8a - £63,665 - £70,887 per annum

Bromley Healthcare is seeking an experienced and forward-thinking IT Infrastructure and Client Computing Manager to lead the delivery, security & continual improvement of our core digital services. This is an exciting opportunity for a technology leader with expertise in Microsoft 365, cloud platforms, cyber security and modern digital technologies, including the safe adoption of AI-enabled solutions.

Interviews to be held on or around 7th October

Main duties of the job

Main duties of the job role include but are not limited to:

• Lead and develop the Infrastructure and Client Computing team, driving service performance, resilience and continual improvement.
• Manage supplier relationships and third-party support contracts, ensuring effective performance and value for money.
• Oversee delivery of technical cyber security controls supporting Cyber Essentials Plus, DSPT and NHS cyber security standards.
• Ensure infrastructure, cloud and end-user computing services support audit readiness, cyber resilience, business continuity and incident response.
• Maintain infrastructure platforms within vendor support and lead the planning and delivery of upgrades and lifecycle management.
• Ensure compliance with patching, endpoint protection and cyber security standards.
• Act as the senior escalation point for infrastructure and client computing service issues and provide leadership, coaching and development to technical staff, maximising team capability and performance.
• Provide specialist expertise across Microsoft 365, Azure, Active Directory, Group Policy, Intune, virtualisation and cloud services.

Working for our organisation

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

Compensation is contingent upon NHS experience and current banding/pay point.

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

Detailed job description and main responsibilities

For full details of this job please review the attached job description and person specification.

To be considered for this role applicants will need:

Need at least five years’ relevant experience managing IT infrastructure and client computing services in a large, multi-site organisation, or an IT-related degree or equivalent industry qualification.

Demonstrable experience designing, managing and troubleshooting enterprise networks, including LAN, WAN, wireless, routing, switching, firewalls and network security.

Significant experience managing Microsoft-based infrastructure and end-user computing services , including Microsoft 365, Entra ID, Intune and Autopilot or equivalent technologies.

Demonstrable experience implementing or overseeing cyber security controls , including Cyber Essentials Plus or equivalent, secure configuration, patching, vulnerability remediation, endpoint protection and access control.

Experience leading technical staff and managing operational IT services , including major incidents, service performance, suppliers and continuous improvement.

Person specification

Qualifications

• Degree in Information Technology, Computer Science, Cyber Security, Engineering or equivalent demonstrable experience
• Full UK Driving Licence
• Management qualification CCNA, CCNP or equivalent networking certification CISSP, CISM or equivalent cyber security certification Relevant Microsoft infrastructure, cloud or security certification ITIL Foundation or higher

Training

• Evidence of Continuing IT Professional Development
• Recruitment and Performance Management training
• Knowledge & experience in use of Microsoft365 and CoPilot
• Knowledge & experience in use of AI Tools
• Knowledge & experience in use of IT infrastructure (networking, data centre and telephony),
• Knowledge & experience in use of Cyber Security
• Knowledge & experience in use of End user computing (Intune) & Common IT applications
• Good verbal, listening, written communication skill, Good organisational , negotiation, persuasion & Good presentation skills
• Ability to work in a structured and systematic manner, Proven problem solving skills and Ability to prioritise workloads, deliver results and meet deadlines whilst under pressure
• Knowledge & experience in use of Project Management software
• Able to articulate subject matter expertise confidently and authoritatively and translate it for a range of audiences in clear plain language, Attention to detail,Good Analytical Skills & Able to deliver bad news confidently and in a constructive manner
• Coaching & training skills
• Good numeracy skills and an ability to use statistics appropriately
• NHSMail / NHS.net Connect Shared Microsoft Tenancy
• Deployment technologies for end user computing devices such as Microsoft Intune, Microsoft Autopilot

Experience

• 5 Years Technical Management Experience
• Experience managing stakeholders, third-party suppliers and contracts within a complex IT environment
• Experience in the day-to-day operational management of complex IT infrastructure
• IT Management within NHS environment
• Experience planning and leading cyber security, AI governance and digital resilience improvements within NHS, public sector or regulated environment

Personal Qualities

• Determined and self-motivated, with genuine interest in subject matter
• Able to work effectively in a complex multi professional environment with limited resources
• Confidence and resilience, Willingness to learn and develop as well as Proactive and innovative thinker

Information Technology/Information Governance

• Network architecture, protocols and technologies
• Cyber security certification or training (CISSP, CISM, CompTIA Security+)
• Significant experience managing Microsoft-based infrastructure and end-user computing services
• NHS Cyber security and CE/CE+
• AI-related technical, operational, security and governance risks, implementing appropriate controls to support safe and compliant use of AI technologies

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.

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