IT Infrastructure and Security Lead

The IT Infrastructure and Security Lead sits in Frontline's Operations department and owns the organisation's technology infrastructure, cyber security, disaster recovery and technical governance. Beyond setting direction, the post holds senior technical configuration and administration, with oversight of the facilities function and supervision of the IT and Facilities Officer. The role is hybrid, with two days a week in the office, and carries budget and supplier ownership plus advice on AI adoption. Fit turns on senior IT leadership experience covering both infrastructure and security.

What the job involves

• Develop and implement infrastructure and security strategies and a technology roadmap
• Own the technical information security strategy, controls and technical response to data breaches, with GDPR technical implementation
• Carry out senior technical configuration and administration of Microsoft 365/E5, Entra ID and SharePoint
• Own network architecture and the design, operation and optimisation of networks, storage and cloud platforms
• Own IT disaster recovery and technology continuity arrangements
• Lead incident response for security incidents and major IT outages
• Lead Cyber Essentials and Cyber Essentials Plus certification and annual renewal
• Own the IT budget, capital planning, software licensing costs and supplier strategy, including contract negotiations
• Hold the outsourced helpdesk to SLA and oversee incident, request, problem and escalation processes
• Line manage the IT & Facilities Officer and lead the IT and Facilities function
• Oversee the facilities function, including premises, contractors, landlord relationships, health and safety and fire safety compliance
• Jointly own the AI strategy with the Culture and Operations Director and lead its rollout, including tool selection and governance

What’s required

Qualifications

• Information security qualification from IASME or ISC2

Experience

• Senior IT leadership experience covering infrastructure and security
• Hands-on experience managing cloud and hybrid environments such as Microsoft 365 and Entra ID
• Experience aligning IT infrastructure and security with organisational objectives
• Experience managing budgets, suppliers and contract negotiations
• Experience of, or willingness to take on, oversight of facilities and health and safety compliance
• Experience line managing and developing staff and managing outsourced IT providers

Skills & knowledge

• Strong knowledge of cyber security frameworks such as Cyber Essentials and ISO 27001
• Understanding of AI tools and the governance, security and data protection considerations in deploying them
• Stakeholder engagement, translating complex technical concepts into business language for senior leaders and Trustees
• Analytical approach to complex technical and security challenges

What’s offered

• Flexible working hours
• Competitive employer pension contribution
• 25 days annual leave plus bank holidays, with office closed 25 December to 1 January
• Option to buy up to five days' annual leave a year
• Interest-free season ticket loan, cycle loan and deposit loan schemes
• Personal coaching and mentoring
• Life assurance at three times salary
• Employee assistance programme and volunteering days