IT Infrastructure Specialist

In this role you will maintain and develop the digital infrastructure that underpins patient care within a large NHS system. You will work with a skilled team across cloud, on-premises and hybrid environments to keep services secure, reliable and available. You’ll tackle complex technical challenges, drive improvements and strengthen cyber and infrastructure capabilities. This is a hands-on, collaborative role with clear impact on healthcare delivery and digital transformation.

• flexible working
• supportive NHS environment
• opportunity for career development

• Deliver advanced technical support for core infrastructure technologies including networks, servers, storage, cloud services (Azure) and identity platforms.
• Investigate incidents and resolve complex issues, escalating when needed.
• Implement changes, patches, firmware upgrades, and configuration updates per change control.
• Maintain secure configurations following cyber security policies and guidance.
• Support continuity through backups, disaster recovery tests and incident recovery.
• Maintain detailed infrastructure documentation, diagrams and records.
• Monitor performance, capacity and availability, identifying risks and improvement opportunities.
• Contribute to digital projects, migrations, upgrades and technical implementations.
• Support asset lifecycle management including hardware refresh, deployment and disposal.
• Maintain end-user device base images.
• Participate in out-of-hours or extended support rota for major incidents or maintenance.

• Customer Services experience.
• Desktop operating systems and applications knowledge.
• Desktop/office applications familiarity.
• Data backup and recovery technologies.
• Computer & Peripheral devices, server operating systems.
• NHS Information Governance and Data Protection principles.
• Windows Server, TCP/IP, Active Directory, Group Policy, RADIUS, Certification Authority.
• Cloud platforms e.g. Azure, Office 365, Cisco Meraki.
• Change Management within complex IT projects.
• Good communication and reliability.
• Experience in customer service and stakeholder communications.
• Ability to influence others and work with suppliers/contractors.
• Analytical capability to resolve complex technical issues and plan over multiple timeframes.
• Self-motivated with integrity and adaptability.

• Good communication
• Reliability
• Ability to influence others
• Windows Server
• TCP/IP
• Active Directory