IT Infrastructure Support Manager

Salary: £58,000 - 98,000 per year

Requirements

• Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5-7 years experience in IT management
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Experience across different software solutions, including desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring
• Experience across different hardware solutions, including Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points, and Cisco Unified Communications
• Expertise with implementing, configuring, and testing solutions
• Proven leadership skills
• Strong creative and analytical thinking
• Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Responsibilities

• Support our employee population and provide technical assistance
• Analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training
• Lead large IT projects, including the design and deployment of new IT systems and services
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Monitor performance of information technology systems and make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Supervise daily operations of network and server infrastructure
• Align IT infrastructure with current and future business requirements and goals
• Evaluate risk and develop network recovery and backup processes
• Assess and purchase new and replacement hardware
• Test, troubleshoot, and adjust information systems to operate effectively
• Implement security of the network, data, and its storage and communication systems
• Ensure network components meet business needs and work together seamlessly
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Develop and execute disaster procedures and maintain data backups
• Manage information technology and computer systems
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, information security, and control structures

Technologies

• AWS
• Android
• Cloud
• Cisco
• Hardware
• Support
• Linux
• macOS
• MCP
• Mobile
• Network
• Security
• Windows
• iOS
• Nexus

More

We are seeking a Senior IT Support Manager to join our team in London, with some remote working possible. This is a permanent, full-time role in our I.T. & Communications sector with a salary of 75,000 to 90,000. In this position, you will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth.

last updated 36 week of 2026