IT L2 Operations(IBM WebSphere Application Server (WAS))

Continuously enhance knowledge and expertise in business services, applications, infrastructure, and analytical tools to support effective solution development and delivery

Stay current with industry and business trends

Work comfortably with vendors and external partners

Support installation, configuration, and upgrade of business applications/systems in coordination with appropriate stakeholders

Perform low to moderately complex tasks under guidance and supervision

Manage production incidents and ensure timely resolution

Hands-on experience with cloud technologies, UNIX, Linux, and Windows environments

Utilize ServiceNow for incident and service management

Use monitoring and troubleshooting tools such as Splunk, DataDog, and Dynatrace to investigate issues

Experience in business services, applications, infrastructure, and analytical tools

Ability to support application installation, configuration, and upgrades

Incident management experience with focus on timely resolution

Knowledge of cloud technologies

Experience with UNIX, Linux, and Windows

Experience using ServiceNow

Proficiency with monitoring tools: Splunk, DataDog, Dynatrace

Ability to work with vendors

Ability to handle low to moderately complex tasks under supervision