IT Manager

Description:

Department: Systems & IT

Reports to: Head of Group Systems & IT

Direct reports: 2

Location: Central London Head Office

Purpose of Position:

To manage daily demands, plan maintenance, deliver business projects and train/ develop team members in UK and USA. This role holder will balance user needs with technological infrastructure and leverage emerging technologies along with security and governance. Responsible for leading technical support coupled with excellent customer service for all MB employees.

The person will lead IT function to ensure requests and queries covering major technology applications such as Microsoft, hardware provision and video conferencing facilities are resolved in line with business needs and SLAs. The job holder will manage third-party suppliers and associated budget.

Key Responsibilities:

• Point of contact for all System & IT related issues, requests and questions, supporting Board members as well as users at all levels of the business.
• Ensuring all tickets are logged in the Support portal, to triage and progress to resolution or to assign within Systems & IT or to 3 rd party partners
• Root cause analysis of issues to implement long-term resolution
• Provision of hardware for new starters, creation of accounts, processing movers and leavers
• Daily check of all system scheduled tasks and interfaces, and troubleshoot errors a/o rejects
• Retail Stores and warehouses support including POS Application and hardware
• Maintenance and housekeeping of all applications
• SME for video conferencing facilities
• Creator of training material and delivery of training on MB Systems to all users
• Initiate and progress analysis, design, test and implementation of any new business applications, initiatives, and task automation
• Identification, tracking and audit of company’s technical assets
• Champion of business security governance, ensuring access control is compliant and auditable
• Assist on any ad-hoc duties as required by the department
• Work alongside System Team
• Cyber security management
• Budget management
• Management of IT team members in UK and US
• Any other tasks and potential travel as required

Skills and Experience Required:

• Must be able to work off own initiative, multi-task, and to tight deadlines in a fast-paced environment
• High attention to detail, organisation skills and workload prioritisation
• Excellent time management
• Pro-active / takes ownership of responsibilities
• Excellent communication and interpersonal skills, both verbal and written
• Logical and analytical
• Computer science related degree in business systems or information systems preferable
• Microsoft 365 Fundamentals (MS900) qualification preferable
• Leads by example and passionate about team development
• Previous experience in fashion or retail industry would be beneficial

Systems & IT Knowledge:

• Experience of administering Microsoft Entra (AD), Teams, SharePoint, Exchange and Office365 applications a must
• Skilled in all Microsoft Office applications
• Practical knowledge and experience with Jamf Pro, Microsoft Azure and Power Automate would be advantageous
• Proficient with OS; Windows 10/11, Windows Server, Mac OSX & iOS, Android
• Management of video conferencing equipment and associated software (Teams rooms, Zoom)
• Experience of supporting CCTV systems and Multi-Functional Printers
• Knowledge of POS systems, PLM (Centric 8), and ERP (NetSuite) or similar systems within these categories
• Ability to interpret and work with Data, being familiar with BI software would be advantageous
• PCI-DSS and GDPR knowledge to implement practical measures to meet compliancy
• Basic programming languages (SQL, XML)
• Network & infrastructure knowledge
• Experienced in supporting mobile devices and VoIP

OurBenefits:

• 4pairsofAmbassadorShoesperyear.
• 50%FriendsandFamilyDiscount.
• 25daysholidaywithanadditionaldayoffforyourbirthday,plusbankholidays.
• Optiontobuyanadditional5daysholiday.
• Hybridworkingmodel(corehours10am-4pm).
• PensionContribution.
• PrivateMedicalInsurance.
• 2ExecutiveCoachingSessionsperyear.
• EnhancedFamilyFriendlyPolicy.
• WorkplaceNursery-salarysacrificebasedchildcarescheme.
• Cycletoworkscheme.
• EmploymentEngagementCalendar.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to "be a force for good" which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know.