IT Manager

Position Profile : Reporting directly to the President, the IT Manager will support and maintain CanGas internal IT systems and infrastructure as the company evolves its digital landscape. The successful candidate will be responsible for managing, maintaining, and optimizing network performance while ensuring reliability, security, and availability across our network and application environments.

Responsibilities and Accountabilities (WHAT)

• Provide Tier 1 support to internal stakeholders, troubleshooting and resolving system issues in a timely manner
• Perform day-to-day system maintenance, monitoring, and performance tuning
• Build and implement processes to strengthen CanGas IT structure
• Administer user access and security controls while following IT governance and change management protocols
• Maintain comprehensive system documentation and standard operating procedures
• Support infrastructure upgrades and assist with the implementation of new technologies
• Communicate technical information to non-technical stakeholders, translating business needs into practical IT solutions
• Educate and administer Cybersecurity training to the larger team
• Recommend system improvements and assist with planning project frameworks and milestones
• Perform other duties as assigned
• Work closely with our sister company IT Team

Qualifications

• Post-secondary education in Information Technology or related discipline, or an equivalent combination of education and work experience
• Technical knowledge of operating systems, VPNs, network infrastructure.
• Experience in the administration of Microsoft 365 environments.
• Experience working with Microsoft Excel and database administration
• Strong problem-solving abilities with a desire and willingness to learn new technologies
• Ability to work independently and collaboratively within a team
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask, set priorities, and adapt in a dynamic environment
• Knowledge of IT security best practices considered an asset
• Ability to work in a team environment