IT Manager

Description

Are you an experienced IT leader who thrives on delivering exceptional IT services, leading high-performing teams and driving technology change?

Application Deadline: 23 September 2026

Department: IT Support

Location: Newport

Compensation: £50,000 - £60,000 / year

Key Responsibilities

IT Operations & Service Delivery

• Lead and develop a busy IT Support team.
• Ensure high-quality service delivery and efficient resolution of technical issues.
• Manage escalated, complex, and high-priority incidents through to resolution.
• Analyse service desk trends and implement long-term improvements.
• Drive service standards, performance metrics, and operational excellence.

Cyber Security & Compliance

• Own and manage the organisation's Information Security Management System (ISMS).
• Lead and maintain ISO 27001 compliance and audit readiness.
• Oversee Cyber Essentials Plus certification.
• Manage information security policies, security awareness programmes, risk registers, and audit actions.
• Support incident response and business continuity planning.
• Act as Data Protection Officer (DPO) for Convey365.

Leadership & Team Development

• Manage, mentor, and develop IT Support team members.
• Conduct regular one-to-ones, performance reviews, and development planning.
• Oversee team workload, wellbeing, resourcing, holidays, and absence management.
• Foster a collaborative, customer-focused culture.

Supplier & Asset Management

• Manage IT suppliers, contracts, renewals, and costs.
• Oversee IT asset lifecycle management.
• Identify opportunities to improve systems, services, and processes.

Technology & Business Collaboration

• Act as the central point of coordination between IT, software development teams, third-party suppliers, and business stakeholders.
• Ensure business requirements are translated into effective technical priorities.
• Maintain visibility and ownership of live system issues and resolutions.

Project & Change Management

• Lead technology projects from planning through to successful delivery.
• Manage project risks, timelines, dependencies, and stakeholder communications.
• Ensure documentation, user guidance, policies, and training materials remain current following system changes.

Skills, Knowledge and Expertise

Essential Experience

• Minimum 5 years' experience in an IT management or senior IT leadership role.
• Experience leading and owning ISO27001 and Cyber Essentials Plus.
• Experience managing a busy IT Service Desk and high-ticket volumes.
• Proven people management and team leadership experience.
• Strong experience managing IT suppliers, contracts, and budgets.
• Successful delivery of IT projects from both technical and operational perspectives.
• Experience managing complex technical incidents across multiple stakeholders.
• Excellent communication skills with both technical and non-technical audiences.

Technical Expertise

• Microsoft 365, Intune, and Windows technologies.
• Cloud platforms such as AWS.
• Networking technologies including Unifi, Fortigate, or similar.
• Cyber security frameworks and best practice.

Benefits

Our commitment to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey.

We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include:

• Up to 40 days annual leave (including Bank Holidays) with the option to purchase 5 extra days.
• Hybrid working and flexible hours to suit your lifestyle.
• Enhanced maternity and paternity leave.
• Company Sick Pay.
• Discounted Gym Membership.
• Subsidised Conveyancing.
• Employee Assistance Scheme with counselling sessions.
• Well-being programs and ongoing training, development, and recognition initiatives.
• A supportive, fun team environment with regular collaboration and charity events.

Next Steps

If you're an ambitious IT leader looking for a role where you can make a genuine impact, we'd love to hear from you.

Apply today and help shape the future of technology within our business.