IT- Microsoft 365 & Systems Administrator

In this role you will manage and support the Microsoft cloud and endpoint environment, focusing on Microsoft 365, Entra ID and Intune, plus related infrastructure and security tools. You act as an escalation point for the Service Desk, resolving issues across core platforms and guiding more complex work to Senior Infrastructure Engineers. You will participate in patching, policy enforcement, and documentation, helping keep the IT estate secure and well-managed. This position sits in the IT Infrastructure & Security team and offers a balance of hands-on administration and collaborative problem solving.

• 4 days in office, 1 day remote per week
• on-call evenings and weekends (1 week in 4)
• opportunity to work within a growing IT and security team
• collaborative culture
• professional development through certifications

• Administering Microsoft 365, Entra ID, Microsoft and SharePoint Online
• Managing endpoint configuration, compliance policies and application deployment
• Supporting Windows 11 endpoint management
• Managing patching and third-party software deployment
• Supporting application control and security tooling
• Supporting Conditional Access, authentication and identity-related configuration
• Administering Entra ID users, groups, enterprise applications and access
• Supporting Microsoft Teams
• Supporting Azure Virtual Desktop
• Troubleshooting Microsoft 365, endpoint, identity, authentication and application issues
• Using PowerShell for administration, troubleshooting and automation
• Acting as the escalation point for Service Desk incidents, providing technical support, troubleshooting and knowledge transfer
• Triaging infrastructure, platform and security alerts and incidents
• Maintaining technical documentation and operational runbooks
• Supporting and administering other business and infrastructure platforms used across the IT estate
• Assisting with platform changes, upgrades and improvement work

• Demonstrable experience in a systems administration, Microsoft 365, endpoint management or advanced IT support role
• Hands-on systems administration experience within a predominantly Microsoft environment
• Strong hands-on experience administering Microsoft 365, including SharePoint Online
• Strong hands-on experience with Microsoft Entra ID
• Strong hands-on experience with Microsoft Intune and Windows endpoint management
• Experience with endpoint configuration, compliance policies and application deployment
• Good understanding of Conditional Access, authentication and identity management
• Experience troubleshooting Microsoft 365, endpoint and identity-related issues
• Practical PowerShell experience for administration or automation
• Good general IT infrastructure knowledge, including networking fundamentals such as TCP/IP, DNS and DHCP
• A structured approach to troubleshooting and the ability to see technical issues through to resolution
• A security-conscious approach to administration
• Excellent written and verbal communication skills
• A collaborative approach to support, with a willingness to work closely with Service Desk colleagues and share technical knowledge

• collaborative
• strong communication
• problem-solving
• Microsoft 365
• Entra ID
• Intune