IT Modern Workplace Lead

In this role you will lead Modern Workplace initiatives for key clients, combining technical leadership with mentoring to maximise the value of Microsoft EUC environments. You will act as a trusted advisor, steer in the MS roadmap, and drive improvements across incident management, automation, and project delivery. You will work closely with cross-functional teams to shape service design and onboarding for new customers, contributing to a culture of high performance and cyber-conscious operations. This is a customer-facing, impact-driven leadership opportunity within Littlefish’ Infrastructure team.

• Referral bonus scheme
• LinkedIn Learning access
• Healthcare cash plan
• Casual dress policy
• Company Pension Scheme
• 25 days annual leave + holidays

• Act as the technical escalation point for complex Modern Workplace and Intune-related issues
• Provide expert support across Microsoft Intune, Endpoint Management, Defender and Endpoint Analytics
• Mentor engineers and share knowledge to develop the team
• Support major incidents as a technical specialist and drive outcomes
• Review and approve high-risk technical changes
• Identify and implement automation to improve efficiency
• Lead technical projects and onboard new customers
• Monitor Microsoft roadmap and identify new capabilities for clients
• Act as trusted advisor, providing thought leadership and strategic guidance
• Contribute to service design improvements, change proposals and roadmap development
• Resolve complex tickets while meeting SLA and KPI targets

• Experience in an MSP or enterprise IT environment
• Strong experience with Microsoft Intune and modern endpoint management
• Experience with Microsoft Defender and Endpoint Analytics
• Experience leveraging new Microsoft technologies and roadmap releases
• Strong automation experience and a continuous improvement mindset
• Windows image creation, build and deployment experience
• Active Directory administration
• Strong PowerShell scripting capability
• Excellent troubleshooting, problem-solving and communication skills
• Ability to manage multiple priorities under pressure
• Collaborative approach with mentoring and support for colleagues
• Customer-first attitude and passion for delivering excellent service

• collaboration
• mentoring
• effective communication
• Microsoft Intune
• Endpoint Management
• Microsoft Defender