IT & Software

IT Onsite Support Engineer

Fox’s Burton’s Companies

London · Greater London · United Kingdom

Overview

In this role, you will provide day-to-day IT support to Head Office users, ensuring reliable technology and minimal business disruption. You will collaborate with the IT team and stakeholders to deliver customer-focused services across UK sites. You’ll handle incidents, onboarding, and hardware/software provisioning while promoting self-sufficiency through effective guidance. This position offers impact through maintaining smooth operations and supporting a modern, connected workplace.

Responsibilities
  • Provide IT support to Head Office users via in-person, Teams, and email interactions
  • Deliver high-quality, customer-focused IT support and own incidents from intake to resolution
  • Act as a trusted point of contact and build strong relationships with users
  • Own incidents and service requests, escalating as needed to internal or third-party teams
  • Progress incidents to resolution within SLAs and coordinate with internal/external providers
  • Educate users on AV and conferencing tools to enable confident, effective meetings
  • Perform daily operational tasks and administrative duties as directed by the Local Infrastructure Manager
  • Coordinate onboarding and provisioning of user accounts, devices, and equipment
  • Maintain accurate lifecycle tracking of end-user IT assets in the asset management system
  • Coordinate hardware replacements and repairs with suppliers and service providers
  • Install, configure, and support approved software on end-user devices per IT standards
  • Assist with procurement and management of mobile devices and changes
  • Handle confidential information with discretion
Key requirements
  • 2+ years in IT Support or similar role
  • Ability to work independently and with a wider team
  • Experience contributing to projects within a team
  • Willingness to work on-site at Head Office on Mon, Tue, and Thu with flexibility to adjust
  • Flexibility to travel between sites as required
  • Effective communication
  • Customer-focused mindset
  • Proactive attitude
  • IT support and incident management
  • AV and conferencing technology support
  • Software deployment and configuration

Reference: WJ-747_31001992

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