IT Operations Administrator

In this role you will join PA Consulting’s IT Operations team to deliver reliable, secure IT services across the firm from the Royston office. You will support global infrastructure and act as a central technical reference, helping safeguard availability and performance for business-critical systems. The role involves collaborating with multiple groups to implement patches, manage incidents, and maintain documentation. This is a hands-on position with learning opportunities and career development, in a diverse, inclusive culture focused on delivering value through technology.

• Health and lifestyle perks including private healthcare for you and family
• 25 days annual leave (+1/2 day Christmas Eve) with option to buy 5 days
• Generous pension scheme
• Community and charity initiatives
• Annual performance-based bonus
• PA share ownership

• Server administration at hypervisor and OS levels
• Systems administration for Office 365, Azure, security and archiving tools, directory services, server and storage systems, SaaS products
• Support Service Desk activities (new joiners, leavers, changes)
• Troubleshoot technical issues for internal/external customers
• Data retention and backup monitoring/issue handling
• Daily service checks and system monitoring with incident management
• Problem analysis of business-critical systems
• Support all teams with operational accountability
• Participate in maintenance periods: patching and upgrades under leadership
• Collaborate across Group Systems to enable various projects and learn through training

• Excellent communication skills
• Demonstrable troubleshooting capability under pressure
• Ability to develop clear, concise documentation
• High attention to detail and accuracy
• Team-oriented and collaborative working style
• UK single-nationality and 5 years UK residency to obtain security clearance

• Communication
• Troubleshooting under pressure
• Attention to detail
• Office 365
• Azure
• Directory services