IT Operations Analyst– HPE Non-Stop Operations

What is the opportunity?

The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.

Job Description

Provides 24/7/365 technical support for RBC's Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service.

What will you do?

Provides 24/7/365 technical support for RBC's Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service.

• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

What do you need to succeed?

Must-have

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry.
• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux Network, Distributed Systems and Console based technologies.
• Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI),

Nice-to-have

• Experience in a matrix environment, such as a large, publicly traded corporation
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

Application Deadline

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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