IT Operations Analyst Incident Management

Monitor mission-critical systems at BMO as an IT Operations Analyst, using incident triage and automated recovery in a 24/7/365 environment.

This Technology position supports BMO’s infrastructure, applications, security, and business service levels. You will investigate incidents, deploy automated code, and coordinate restoration activities. The work includes service desk support, production changes, testing cycles, and deployment execution.

Key Responsibilities:

• Monitor infrastructure, applications, security, and business transactions
• Triage incidents and execute automated recovery scripts
• Deploy automated code to production environments
• Coordinate incident management and third-party provider engagement
• Support deployments and resolve implementation issues

Requirements:

• Typically one to two years’ IT or business experience
• Bachelor’s degree in computer science, engineering, information systems, mathematics, or business
• Understanding of monitoring, logging, and alerting operating standards
• Knowledge of support and operations practices, concepts, and technology
• In-depth analytical, problem-solving, communication, collaboration, and influence skills

Apply operational analysis, incident investigation, and technology support skills to help maintain BMO’s critical production services.