IT Operations Analyst — Incident Resolver & Support Lead

Manitoba Liquor & Lotteries is seeking an Operations Analyst to provide technical and non-technical operational support to end users and casinos across Manitoba. Working in an ITIL framework, you will lead in user management, resolve Tier II incidents, document actions, and coordinate with Tier III for complex issues.

The role includes installation and configuration tasks, collaboration with IT support groups, and ongoing process improvement to reduce incidents.