IT Operations Engineer

In this role you will deliver frontline IT support to colleagues across office, manufacturing, and logistics teams. You will enable smooth onboarding and ongoing device provisioning to keep work moving efficiently. You’ll manage PC lifecycles, security-focused tasks, and end-user assistance while collaborating with cross-functional partners. This position offers a tangible impact on daily operations and security posture within a global organization.

• Provide hardware installation and ongoing user support for desktops, laptops, servers, tablets, mobiles, printers, and specialized devices
• Manage PC lifecycle processes including provisioning of new machines and retirement of old devices
• Handle Identity and Access Management tasks (provisioning, de-provisioning, access validation, authentication, and network shares)
• Respond to end-user issues via UK Deskside Service Now ticket queues and provide timely updates
• Support IT security compliance activities (e.g., comms room setup, maintenance, access) and address vulnerability requests
• Communicate proactively with users to keep them informed about progress and outcomes
• Contribute to Enterprise and Business Unit projects and initiatives

• Experience in a desktop IT support role
• Strong knowledge of Windows OS and Office 365 (Outlook, Teams, SharePoint, OneDrive)
• Understanding of networking concepts (IP, DNS, DHCP, routing, wireless)
• Ability to communicate technical material to non-technical audiences
• Proactive in professional growth and able to work on special projects

• Effective communicator
• Trust-building with clients
• Collaborative mindset
• Windows OS expertise
• Office 365 suite proficiency
• Basic networking (IP, DNS, DHCP, routing)