IT Operations Expert (Data Center / IDC)

IT Operations Expert (Data Center / IDC)

Location: London, United Kingdom

Global Data Center Projects

TITANICOM is hiring experienced IT Operations Experts to support large-scale international data center and IT infrastructure projects in London, UK.

Responsibilities

• Participate in 5×8 IDC/data center operations and on-site support.
• Respond to incidents, execute work orders, and handle temporary operational tasks in accordance with SLA requirements.
• Conduct risk analysis, establish risk control measures, and continuously optimize SOP/EOP processes.
• Independently troubleshoot complex IT infrastructure issues and coordinate cross-functional teams.
• Support server hardware maintenance, network equipment, structured cabling, and infrastructure operations to ensure stable and efficient service delivery.
• Lead operational improvement initiatives, optimize workflows, and improve team efficiency and stability.
• Coordinate projects and drive cross-team collaboration.

Requirements

• Fluent Chinese/Mandarin is mandatory (speaking, reading, and writing).
• 1+ years of hands-on IDC / Data Center / IT Operations experience.
• Familiar with ticketing systems, SOP/EOP procedures, and incident management.
• Knowledge of server hardware, networking, structured cabling, and IT infrastructure support.
• Experience in server hardware troubleshooting and component replacement (HDD, CPU, GPU, etc.) is preferred.
• Strong troubleshooting, communication, and coordination skills.
• Experience in project coordination or team management is preferred.
• English communication skills are required for working in an international environment.

What We Offer

• International projects and global technical exposure.
• Career development and advanced technical training.
• Professional support from global infrastructure teams.
• Competitive salary and performance-based benefits.

About TITANICOM

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.