It Operations Manager
Chroma Recruitment
Overview
You will oversee the reliability and efficiency of the technology infrastructure and lead the IT team to operational excellence. In a senior, strategic capacity, you will engage stakeholders across the business and ensure smooth incident response and supplier performance. The role blends hands-on operations with process improvement as the organization scales. This is a flexible, mostly remote position with weekly onsite presence in Manchester, offering a chance to shape IT delivery in a forward‑thinking, IT‑focused environment.
Pay / Benefits- flexible remote work
- senior leadership role
- inclusive and supportive environment
- Oversee daily IT operations to ensure reliability and efficiency
- Lead, mentor and support the IT team to achieve operational excellence
- Manage supplier relationships, service levels and incident resolution
- Contribute to development and continuous improvement of IT processes as the business expands
- Proven track record in managing IT operations or service delivery
- Confident leadership skills with ability to engage stakeholders at all levels
- Calm, pragmatic approach to problem-solving under pressure
- Based in the North West with the flexibility to attend Manchester office one day per week
- stakeholder engagement
- leadership
- problem-solving under pressure
- IT operations management
- service delivery
- incident management
Reference: WJ-747_30876108