IT & Software

IT Operations Manager

Robert Half

Wiltshire · Wiltshire · United Kingdom

Overview

In this role you will lead IT operations across the UK, ensuring reliable, secure and high-performing services for multi-site healthcare operations. You will oversee infrastructure, networks, cloud and data centre activities, service delivery, and supplier performance to support cancer centres, compounding facilities and home healthcare. As a key leader, you will align IT services with business needs and contribute to IT strategy and governance. This is a chance to shape IT operations in a complex, regulated healthcare environment and drive service excellence. You will work closely with cross-functional teams to deliver impactful IT outcomes across the organisation.

Pay / Benefits
  • Hybrid working
  • Enhanced annual leave
  • Enhanced pension contributions
  • Private Medical Insurance
  • Life Assurance
  • Employee discounts and wellbeing support
Responsibilities
  • Lead, develop and mentor IT Operations team across infrastructure, networks, service desk and support
  • Oversee day-to-day IT operations for reliable, secure and resilient services
  • Manage incident, problem and change processes following ITIL principles
  • Monitor and improve service performance, including SLAs, KPIs and customer satisfaction
  • Support business-critical platforms, including D365 and other core systems
  • Manage third-party vendors and service providers to meet delivery expectations
  • Collaborate with business and technical stakeholders to align IT services with operational needs
  • Contribute to IT strategy, delivery planning, governance and continuous improvement
Key requirements
  • Proven experience leading IT operations, infrastructure and service delivery teams
  • Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualization, backups, cloud services and systems administration
  • Experience with ITIL-aligned incident, problem and change management
  • Strong supplier, risk and budget management experience
  • Excellent communication, analytical and problem-solving skills
  • Ability to translate technical issues into practical business outcomes
  • collaborative leadership
  • strong communication
  • analytical thinking
  • enterprise infrastructure, networks, servers, storage, virtualization, backups
  • cloud services and systems administration
  • ITIL incident, problem and change management

Reference: WJ-747_30181979

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