IT Operations Manager

We are looking for an experienced Global IT Operations Manager to lead a team responsible for a complex mix of Azure and on-premises infrastructure.

D365 F&O/F&SCM experience is essential. You must have managed IT operations within a live D365 Finance & Operations environment, including the Azure services supporting and integrating with the platform. General Azure or broader Dynamics 365 experience alone will not be enough.

This is a senior, hands-off management role. You will provide technical direction and operational leadership, but your focus will be managing people, services, suppliers and projects rather than carrying out the engineering yourself.

You will be responsible for:

• Leading a global team of at least five Azure and infrastructure engineers
• Direct line management, including performance reviews, development plans, progression and performance improvement
• Overseeing Azure, networks, Windows servers, infrastructure security, unified communications and physical security systems
• Managing major incidents and ensuring services remain stable, secure and available
• Leading infrastructure projects across multiple countries
• Managing technology vendors and systems integrators, including suppliers such as Cisco
• Providing clear technical direction and developing the capability of the team

You must have:

• Current or recent experience as an IT Operations Manager, Infrastructure Manager or Head of Infrastructure
• Operational experience within a D365 F&O environment
• Experience managing the Azure services supporting and integrating with D365 F&O
• Directly line-managed a team
• Hands-off management experience rather than operating as a team lead or senior engineer
• Broad responsibility for Azure, networks, Windows servers and infrastructure security
• Strong incident, supplier and project management experience
• Experience supporting infrastructure across multiple countries