IT Operations Manager - REF 1243

25 days holiday (buy and sell upto 5) / Birthday off / Pension / 10% Bonus / Share Plan

Additional Benefits

Region

North West

Description

IT Operations Manager

Manchester | Hybrid working
£55,000–£65,000 + bonus and benefits
Permanent

We are partnering with a fast-growing, private equity-backed professional services group to appoint an IT Operations Manager at an important stage in its technology transformation.

The business is moving away from legacy hosted infrastructure towards a modern, cloud-first Microsoft environment. Alongside this, it is investing in CRM, client onboarding, data, automation and AI.

Reporting to the CTO, you will take ownership of day-to-day technology operations and become the principal link between the business and its managed service partner. This is initially a hands‑on, individual contributor role, with the opportunity to build and lead a small internal team as the organisation grows.

The role

You will:

• Own the operational relationship with the managed service partner, covering service levels, incidents, escalations, performance and continual improvement
• Hold external suppliers accountable for delivering a reliable, secure and responsive technology service
• Oversee the Microsoft estate, including Microsoft 365, Azure, Entra ID, SharePoint, Teams and end‑user devices
• Coordinate user access, onboarding and offboarding
• Support cloud migrations, tenant changes and infrastructure modernisation
• Provide operational input into wider CRM, onboarding, automation, AI and data programmes
• Contribute to cyber security, technology risk, governance and controls
• Manage technology suppliers, contracts, renewals and operational costs
• Build strong relationships across the firm and communicate technical matters clearly
• Identify and deliver opportunities to improve services, systems and processes

About you

We are looking for an experienced IT Operations Manager, IT Manager or infrastructure‑focused technology professional who is comfortable operating in a growing, fast‑moving organisation.

You will ideally bring:

• Strong experience across Microsoft 365 and Azure, including Entra ID, SharePoint and Teams
• A good understanding of infrastructure, networking and end‑user technology
• Experience managing an outsourced IT provider or MSP
• A strong grounding in IT service delivery and continual improvement
• Experience supporting infrastructure, cloud or migration projects
• A practical understanding of cyber security, governance and technology risk
• Excellent stakeholder management and jargon‑free communication skills
• A proactive, commercially aware approach
• The resilience to work effectively through ambiguity and changing priorities

Experience within professional services or another regulated industry is strongly preferred.

Experience with Microsoft tenant or domain migrations, Power Platform, automation, AI tooling, Cyber Essentials or relevant ITIL, Microsoft or security certifications would be advantageous.

Why consider this opportunity?

This is a broad role with genuine ownership and visibility. You will join an ambitious technology function during a significant programme of modernisation, influence how operational technology is delivered and help shape the future internal team.

Package

• Annual bonus of up to 10%, based on individual and company performance
• 25 days’ holiday, with the option to purchase five additional days
• Birthday off
• Enhanced parental pay
• Health cash plan
• Company sick pay