IT Operations & Systems Support Specialist

IT Systems Support Specialist - Technology & Infrastructure

Location: Ottawa, ON - On-Site
Contract: 6 Months + Extension
Start: ASAP

The Opportunity

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support .

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You'll Be Doing

• Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
• Provide responsive onsite and remote technical support to internal users
• Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
• Create, modify, and remove user accounts and assist with password resets and access issues
• Apply operating system updates, patches, and configuration changes
• Troubleshoot and maintain LAN/WAN connectivity
• Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
• Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
• Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
• Respond to help desk tickets and service requests , providing timely troubleshooting and resolution
• Analyze system logs and identify potential system or infrastructure issues
• Assist with the deployment and implementation of new technology solutions
• Support system upgrades and ongoing infrastructure improvements
• Maintain hardware/software inventory and licensing information
• Assist with ordering IT equipment, supplies, and services
• Maintain technical documentation, reports, and operational logs
• Perform other related IT support duties as required

What We're Looking For

• College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

OR

• A combination of relevant education and approximately 3+ years of related IT experience
• Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
• Knowledge of Windows operating systems and enterprise applications
• Experience with hardware and software troubleshooting
• Working knowledge of Active Directory
• Understanding of LAN/WAN networking and connectivity troubleshooting
• Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
• Understanding of IT security concepts and standard IT support practices
• Experience working with a ticketing/service desk system ; experience with any established ticketing platform is acceptable
• Strong troubleshooting and analytical abilities
• Strong customer-service and interpersonal skills
• Excellent verbal and written communication skills in English
• Ability to prioritize multiple technical issues in a busy operational environment
• Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required - Driver's Licence

Candidates must possess a valid Class G driver's licence (Ontario) or Quebec equivalent and be able to provide a driver's abstract issued within the last month .

Nice to Have

The following would be considered assets but are not mandatory :

• Experience supporting technology within an airport, transportation, logistics, or other operational environment
• Exposure to Common Use Passenger Processing Systems (CUPPS)
• Exposure to Common Use Self-Service (CUSS) kiosks
• Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
• Experience with building management, operational technology, display, telephony, parking, or security systems
• ITIL certification or familiarity with ITIL/IT service management practices
• Project coordination or project management experience
• Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don't need to come from an airport environment to be successful.

We're looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.