IT Problem & Service Insights Lead | Data-Driven ITIL

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end‑to‑end problem management, incident trend analysis and service improvement initiatives. You will combine ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape.

You will work closely with service owners, technical teams and senior leadership to