IT Quality Assurance Analyst

The QA Analyst ensures SBWeb and related SmartBorder systems are tested thoroughly before deployment. You will play a part in validating new features, regression tests existing functionality, and work with developers and BA's to keep quality high in a fast-moving Customs Brokerage environment.

A Day in the Life:

• Create, maintain, and execute test cases for SBWeb modules.
• Perform functional, regression, integration, and data-driven testing for customs workflows.
• Validate JIRA stories for completeness, acceptance criteria, and expected regulatory behavior.
• Log defects with clear, reproducible steps and proper impact assessment on brokerage workflows.
• Collaborate directly with developers and BAs to verify fixes and retest efficiently.
• Participate in sprint ceremonies and provide realistic testing estimates.
• Support deployment cycles by validating release candidates and performing smoke tests.
• Provide feedback on gaps in test coverage for customs brokerage workflows.
• Support documentation improvements for testing processes and regulatory cases.
• Test new SBWeb features and validate correct brokerage behavior.
• Verify customs data flows, validations, and rules.
• Maintain test results.
• Identify regulatory edge cases.
• Support Production Verification during deployments.

Experience and Skills:

• 5 years of related experience
• Strong understanding of software QA fundamentals.
• Excellent communication skills
• Strong experience with JIRA.
• Ability to read and validate JSON, XML, and basic SQL (asset).
• Knowledge of Customs Brokerage (ACE, ACI, PARS, PAPS, In-Bond, Entry workflows) a plus