IT & Software

IT Service Asset & Configuration Lead

National Health Service

Leeds · West Yorkshire · United Kingdom

Overview

In this role you drive SACM maturity and a robust CMDB within the ITSM ecosystem. You’ll design, implement and govern ServiceNow CMDB data and mapping, enabling accurate impact analysis across Change, Incident, Problem and Release processes. You act as the SACM SME, promoting standards with internal teams and suppliers to improve service reliability and risk-informed decision making. Your work underpins IT service transformation and SIAM readiness, with a strong focus on data quality and governance. This is a strategic, autonomous position with a clear hook in enabling reliable IT operations at scale.

Pay / Benefits
  • hybrid working
  • flexible working
  • competitive salary
  • public sector environment
  • opportunity to influence IT transformation
  • career development
Responsibilities
  • Design and deliver a scalable CMDB aligned to business and technical needs
  • Define scope, depth and structure of configuration data and relationships
  • Implement ServiceNow CMDB using discovery tools and service mapping
  • Establish phased implementation and continuous improvement roadmap
  • Define, implement and maintain SACM policies, standards and procedures
  • Ensure ITIL alignment for Service Transition and Service Operation
  • Drive adherence to processes across internal teams and suppliers
  • Establish internal controls for configuration governance
  • Plan and conduct data quality audits, validation and reconciliation of CIs
  • Identify and rectify inaccuracies, duplications or missing data
  • Enable Change, Incident, Problem and Release Management with accurate CI data
  • Engage stakeholders to promote SACM value and adoption
  • Act as escalation point for SACM-related issues and non-compliance
  • Identify opportunities to improve SACM capability and maturity
  • Lead initiatives to enhance CMDB accuracy, automation and usability
Key requirements
  • ITIL qualification or substantial ITSM experience with SACM focus
  • Experience with ServiceNow CMDB and data models (e.g., CSDM) or ability to acquire expertise quickly
  • Strong understanding of systems, infrastructure, applications and service relationships
  • Proven stakeholder engagement and influencing skills
  • Ownership mindset with proactive problem-solving and delivery focus
  • stakeholder engagement
  • influencing
  • proactive problem-solving
  • ServiceNow CMDB
  • SACM
  • ITIL alignment

Reference: WJ-747_30219904

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