IT Service Assurance & CMDB Specialist

Lockton is seeking an IT Service Assurance Analyst in London to maintain quality and governance of ITSM processes and CMDB data. The role supports the Service Design & Transition Manager to ensure smooth BAU transitions for new and changed services while safeguarding documentation and intranet sites.

The role also coordinates technology audit actions, tracks remediation, and ensures completion within agreed timescales, with a focus on knowledge management and continuous improvement across the